Terms, Terms of Use & Privacy Policy

About this website

Welcome and thank you for using this website. This website is owned and operated by Suburban Projects (Pty) Ltd., trading as de Charmoy Estate Guest House.  The Company has been in operation since 2001.

Cancellation policy

Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the deposit. Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater. Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.


Refund/Return Policy

On receipt of a written instruction to cancel the reservation, De Charmoy will refund the applicable amount as determined by the cancellation terms of the establishment, within 3 working days. De Charmoy levies a 7% administration fee on any refunds processed.

Please note that check in time is from 14h00. Check out time is 10H30 on day of departure. Late check outs will be charged a full night’s accommodation. We look forward to welcoming you to the Guest House and hope you have an enjoyable stay with us. Should you have any questions, please do not hesitate to contact us.


Trading Currency

We use South African Rand as our trading currency.  You are most welcome to pay via Credit Card or E.F.T.   Please request our Swift Code.

About these terms

These terms and the associated policies govern your access to and use of the website and/or our services. You should read these terms of use and the privacy policy carefully before using this website.


Your access/use implies agreement

Your use of and access to this website are subject to the terms and conditions set out hereunder. These terms and conditions are enforceable and binding upon you, the user, to the extent permitted by Section 11 of the Electronic Communications and Transactions Act of South Africa (No. 25 of 2002). Please read the terms and conditions carefully. Do not use, or continue to use, this website unless you fully understand these terms and conditions and consider yourself lawfully bound thereby. These terms and conditions of use may periodically change without prior notice. Kindly ensure that you check them periodically as your use of this website is subject to the terms and conditions applicable on the date of use.


Modifications to the Terms & Policies

de Charmoy Estate Guest House may revise and update these terms of use at any time. Your continued usage of the website after any changes to these terms of use will mean you accept those changes.

Modifications to the information

de Charmoy Estate Guest House does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of de Charmoy Estate Guest House.


Errors and problems

de Charmoy Estate Guest House does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.


License and Ownership

The entire content of this website (including, without limitation, all material, text, images, logos and other graphics) is protected by applicable national and international copyright and trademark legislation and treaties.


You are granted permission to view portions of the website for your personal use only. Any other use of any of the content on the website including, without limitation, reproduction (other than for personal use), modification or distribution without the prior written consent of de Charmoy Estate Guest House is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of de Charmoy Estate Guest House.


Nothing contained on this website should be construed as granting, by implication or otherwise, any licence or right to use any of the trademarks displayed on this website without the prior written consent of de Charmoy Estate Guest House. Your use of any of the trademarks displayed on the website or in any of its contents, is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this website. All rights not expressly granted are reserved.


Information that we Collect from You

When you visit the Website or make an Accommodation Booking through the Website, you may be asked to provide information about yourself including your name, contact details and payment information such as credit or debit card information. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.By accessing de Charmoy Estate Guest House website and/or services then you should expect that de Charmoy Estate’s  data collection and usage as set out in this privacy policy will apply in that context too.


Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our services, for example mobile, mobile applications or any representation of our Website.


We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.


If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in section 7 below and/or amending your profile accordingly.


Disclosure of your Information

The information you provide to us will be transferred to and stored on our servers in the United States, and may be accessed by or given to our staff working for third parties including companies within the de Charmoy Estate Guest House who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy.


The information you provide us with may need to be accessed by those third parties that process information such as credit card payments and provide support services for us.


If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.


We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our terms and any other agreement; or to protect the rights of de Charmoy Estate Guest House. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.


Security & Data Retention

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Accessing & Updating

You have the right to see the information we hold about you (“Access Request”) and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in section 7 below. In the event that you make an Access Request, we reserve the right to charge a fee to meet our costs in providing you with details of the information we hold about you.


Feedback, suggestions, comments or requests

de Charmoy Estate Guest House does not encourage you to make feedback, suggestions, comments or requests ("comments") but any comments may be made out to info@decharmoy.co.za. Note that if you do make comments, you acknowledge that: they will not be considered confidential or proprietary, and de Charmoy Estate Guest House is under no obligation to keep such information confidential, and de Charmoy Estate Guest House will have an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner it chooses.

Outbound links

The website may contain links to third-party websites and resources ("linked sites"). These linked sites are provided solely as a convenience to you and not as an endorsement by de Charmoy Estate Guest House. de Charmoy Estate Guest House makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site. de Charmoy Estate Guest House may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the de Charmoy Estate Guest House website.


Inbound links

de Charmoy Estate Guest House generally encourages and agrees to your linking to the Home page through a plain text link on your website without the need for agreement between yourself and de Charmoy Estate Guest House. However, linking to any other page of the website is strictly prohibited, without express written permission from de Charmoy Estate Guest House.



These Terms will be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to its conflict of laws provisions or your actual state or country of residence. Any claims, legal proceeding or litigation arising in connection with the Product/Service will be brought solely in KwaZulu-Natal, South Africa, and you consent to the jurisdiction of such courts.


Disclaimer of Warranties

This website's content, products/services, and all materials and information included are provided on an "as is" and "as available" basis, with no warranties whatsoever. de Charmoy Estate Guest House and its licensors expressly disclaim to the fullest extent permitted by law all express, implied, and statutory warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. de Charmoy Estate Guest House and its licensors disclaim any warranties regarding the security, reliability, timeliness, and performance of the services. de Charmoy Estate Guest House does not warrant that (i) this website's information/content will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any information or other material viewed or obtained by you through the website will meet your expectations, and (v) any errors will be corrected. de Charmoy Estate Guest House and its licensors disclaim, any warranties for any information, content or advice obtained through the website. de Charmoy Estate Guest House and its licensors disclaim any warranties for content/material received through or advertised on the de Charmoy Estate Guest House website or received through any links provided by the site and/or product/service. You understand and agree that your use of the content on the site is at your own discretion and risk and that you will be solely responsible for loss of data that results from the submission or download of such content.

Limitation of Liability

Use of this website is done entirely at your own risk. The site and its contents are provided on an 'as is' and 'as available' basis and de Charmoy Estate Guest House makes no representations or warranties of any kind, whether express or implied, including without limitation with respect to the website, its contents and the completeness and accuracy thereof. de Charmoy Estate Guest House does not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful elements. Neither de Charmoy Estate Guest House, nor its directors, employees, officers, designees, agents, representatives, affiliates and suppliers shall be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of or reliance upon the website (including any information contained thereon). You hereby indemnify de Charmoy Estate Guest House and keep it indemnified against any loss or damage suffered or liability incurred, including without limitation in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with the website.



All comments, queries and requests relating to our use of your information are welcomed and should be addressed to de Charmoy Estate, PO  Box 1066, Verulam, 4340 or by phone 0325338187.