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Terms, Terms of Use & Privacy Policy

About this website

Welcome and thank you for using this website. This website is owned and operated by Suburban Projects (Pty) Ltd., trading as de Charmoy Estate Guest House.  The Company has been in operation since 2001.

Cancellation policy

Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the deposit. Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater. Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.


Refund/Return Policy

On receipt of a written instruction to cancel the reservation, De Charmoy will refund the applicable amount as determined by the cancellation terms of the establishment, within 3 working days. De Charmoy levies a 7% administration fee on any refunds processed.

Please note that check in time is from 14h00. Check out time is 10H30 on day of departure. Late check outs will be charged a full night’s accommodation. We look forward to welcoming you to the Guest House and hope you have an enjoyable stay with us. Should you have any questions, please do not hesitate to contact us.


Trading Currency

We use South African Rand as our trading currency.  You are most welcome to pay via Credit Card or E.F.T.   Please request our Swift Code.

About these terms

These terms and the associated policies govern your access to and use of the website and/or our services. You should read these terms of use and the privacy policy carefully before using this website.


Errors and problems

de Charmoy Estate Guest House does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.


At De Charmoy Estate Group, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your information. We may update this policy from time to time, so please check here frequently. De Charmoy Estate Group will not disclose identifiable information to any third party without consent.

Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site. This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected about you? How do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our restaurants, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.

Information collected on the Site may be used to:

Plan and purchase hotel accommodations

Make restaurant reservations

Enter your email in our promotions

Send marketing communications or surveys to you

Respond to your questions or suggestions

Improve the quality of your visit to our site

In deciding whether or not to join such lists, please note that they are only used for our purposes or in joint promotions with a hotel and restaurant partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

Permission for Use

De Charmoy Estate may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by De Charmoy Estate Group, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface called PrenoHQ. While it appears to be part of our site, PrenoHQ is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen PrenoHQ carefully. To that end, the company adheres to the strictest consumer privacy guidelines.

Protecting your information

We would like our Site visitors to feel confident about using the Site to plan their visit to our restaurants and facilities knowing De Charmoy Estate Group is committed to protecting the information we collect. De Charmoy Estate Group has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption and industry-standard firewalls. When you enter personal information during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Withdrawing Consent to Use

If, after permitting use of your personal information, you later decide that you no longer want De Charmoy Estate Group to include you on its mailing lists or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

Use of Aggregated Data

De Charmoy Estate is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, De Charmoy Estate Group and our business units may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Exceptions to the Privacy Policy

De Charmoy Estate has two exceptions to these limits on use of personal information: De Charmoy Estate may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of De Charmoy Estate Group from unauthorized use, or misuse, of the Site or anything found at the Site. De Charmoy Estate may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

Use of Cookies and Analytics

To enable features at the Site, De Charmoy Estate Group may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies and/or analytics to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, IP address, or other identifying information.

Children’s Privacy & Parental Consent

Please be aware that De Charmoy Estate Group has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. De Charmoy Estate Group specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should De Charmoy Estate Group acquire personal information or other data from users under the age of 18, De Charmoy Estate Group will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from De Charmoy Estate Group.

Links Provided To Other Sites

De Charmoy Estate may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as De Charmoy Estate Group . Therefore, we are not responsible for the  privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by De Charmoy Estate Group , as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves De Charmoy Estate Group from responsibility to the user.

Policy Modifications

De Charmoy Estate reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive.

License and Ownership

The entire content of this website (including, without limitation, all material, text, images, logos and other graphics) is protected by applicable national and international copyright and trademark legislation and treaties.


You are granted permission to view portions of the website for your personal use only. Any other use of any of the content on the website including, without limitation, reproduction (other than for personal use), modification or distribution without the prior written consent of de Charmoy Estate Guest House is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of de Charmoy Estate Guest House.


Nothing contained on this website should be construed as granting, by implication or otherwise, any licence or right to use any of the trademarks displayed on this website without the prior written consent of de Charmoy Estate Guest House. Your use of any of the trademarks displayed on the website or in any of its contents, is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this website. All rights not expressly granted are reserved.

Feedback, suggestions, comments or requests

de Charmoy Estate Guest House does not encourage you to make feedback, suggestions, comments or requests ("comments") but any comments may be made out to Note that if you do make comments, you acknowledge that: they will not be considered confidential or proprietary, and de Charmoy Estate Guest House is under no obligation to keep such information confidential, and de Charmoy Estate Guest House will have an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner it chooses.

Outbound links

The website may contain links to third-party websites and resources ("linked sites"). These linked sites are provided solely as a convenience to you and not as an endorsement by de Charmoy Estate Guest House. de Charmoy Estate Guest House makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site. de Charmoy Estate Guest House may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the de Charmoy Estate Guest House website.


Inbound links

de Charmoy Estate Guest House generally encourages and agrees to your linking to the Home page through a plain text link on your website without the need for agreement between yourself and de Charmoy Estate Guest House. However, linking to any other page of the website is strictly prohibited, without express written permission from de Charmoy Estate Guest House.



These Terms will be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to its conflict of laws provisions or your actual state or country of residence. Any claims, legal proceeding or litigation arising in connection with the Product/Service will be brought solely in KwaZulu-Natal, South Africa, and you consent to the jurisdiction of such courts.


Disclaimer of Warranties

This website's content, products/services, and all materials and information included are provided on an "as is" and "as available" basis, with no warranties whatsoever. de Charmoy Estate Guest House and its licensors expressly disclaim to the fullest extent permitted by law all express, implied, and statutory warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. de Charmoy Estate Guest House and its licensors disclaim any warranties regarding the security, reliability, timeliness, and performance of the services. de Charmoy Estate Guest House does not warrant that (i) this website's information/content will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any information or other material viewed or obtained by you through the website will meet your expectations, and (v) any errors will be corrected. de Charmoy Estate Guest House and its licensors disclaim, any warranties for any information, content or advice obtained through the website. de Charmoy Estate Guest House and its licensors disclaim any warranties for content/material received through or advertised on the de Charmoy Estate Guest House website or received through any links provided by the site and/or product/service. You understand and agree that your use of the content on the site is at your own discretion and risk and that you will be solely responsible for loss of data that results from the submission or download of such content.

Limitation of Liability

Use of this website is done entirely at your own risk. The site and its contents are provided on an 'as is' and 'as available' basis and de Charmoy Estate Guest House makes no representations or warranties of any kind, whether express or implied, including without limitation with respect to the website, its contents and the completeness and accuracy thereof. de Charmoy Estate Guest House does not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful elements. Neither de Charmoy Estate Guest House, nor its directors, employees, officers, designees, agents, representatives, affiliates and suppliers shall be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of or reliance upon the website (including any information contained thereon). You hereby indemnify de Charmoy Estate Guest House and keep it indemnified against any loss or damage suffered or liability incurred, including without limitation in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with the website.



All comments, queries and requests relating to our use of your information are welcomed and should be addressed to de Charmoy Estate, PO  Box 1066, Verulam, 4340 or by phone 0325338187.

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